🔄 Returns & Refund Policy
Thank you for shopping with Stepzyfit (operated by Xuanwu District Yuwanting E-commerce Center).
We want you to be completely satisfied with your purchase.
If for any reason you are not happy with your order, we’re here to help.
🕒 Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it, and
- In the original packaging (if applicable).
📦 Items That Cannot Be Returned
Certain types of goods are not eligible for return, including:
- Personalized or custom-made items
- Perishable goods (such as food or consumables)
- Clearance or final-sale items
- Items damaged due to improper use or storage
If you are unsure whether your item is eligible for return, please contact our support team first.
🔁 Return Process
- Contact Us:
Send an email to [email protected] within 30 days of delivery.
Please include your order number, photos of the item, and the reason for return. - Return Authorization:
Our customer service team will review your request and provide the return address and instructions. - Shipping Your Return:
Customers are responsible for paying the return shipping cost unless the return is due to our error (e.g., wrong or defective item). - Inspection & Approval:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
💰 Refunds
If your return is approved:
- Refunds will be issued to your original payment method within 5–10 business days.
- You will receive an email confirmation once the refund has been processed.
- Please note: your bank or credit card company may take additional time to post the refund.
⚠️ Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected] with your order number and clear photos.
We will send a replacement or process a full refund at no extra cost.
📧 Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
📧 [email protected]