🚚 Shipping Policy
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
During holidays or peak seasons, processing may take an additional 1–2 business days.
You will receive an email notification once your order has been shipped.
Shipping Options
We currently offer three shipping methods:
🆓 Free Shipping — 10 Business Days
Enjoy Free Shipping on all orders over $49.99 USD (or equivalent local currency).
This method typically delivers within 14-20 business days after processing.
Free shipping can also be applied using special discount coupons when available.
🚚 Standard Shipping — 14 Business Days
For orders under $49.99, a small fixed shipping fee will be applied at checkout.
Estimated delivery time is 14 business days after processing.
Shipping Locations
We ship to most countries worldwide, including the United States, Canada, the United Kingdom, Australia, and major European regions.
If your country is not listed at checkout, please contact us at service@stepzyfit.com for assistance.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your order on our Order Tracking page or through the carrier’s website.
Customs, Duties, and Taxes
Please note that international shipments may be subject to import duties, taxes, and customs fees imposed by your local government.
These charges are the customer’s responsibility and are not included in the product or shipping cost.
Shipping Delays or Lost Packages
While we strive to deliver all orders within the estimated timeframes, delays may occur due to customs clearance, carrier delays, or unforeseen factors.
If your package is delayed or appears lost, please contact our support team at service@stepzyfit.com, and we will assist you promptly.
Contact Us
For any questions about shipping methods, fees, or delivery times, please reach out to us:
📧 [email protected]