❓ Frequently Asked Questions (FAQ)
Welcome to the FAQ page of Stepzyfit (operated by Xuanwu District Yuwanting E-commerce Center). Here you can find answers to our most common questions about shipping, payment, returns, tracking, and customer support.
1. Shipping & Delivery
Q: How long will it take to receive my order?
A: Please refer to our Shipping Policy for estimated delivery times. Orders typically take 14–20 business days depending on your location and shipping method.
Q: Do you offer free shipping?
A: Yes! Free shipping is available for orders over $49.99 USD. Please check our Shipping Policy for details.
2. Payment Methods
Q: What payment methods do you accept?
A: We accept Credit Cards (Visa, MasterCard, American Express) and PayPal. All transactions are securely processed using SSL encryption.
Q: Is it safe to pay on your website?
A: Absolutely. We take payment security seriously, and your financial information is never stored on our servers.
3. Returns & Refunds
Q: Can I return an item if I’m not satisfied?
A: Yes. Please refer to our Returns & Refund Policy. Returns must be requested within 30 days of delivery, and items must be in original condition.
Q: How long does it take to get a refund?
A: Once your return is approved, refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the refund.
4. Order Tracking
Q: How can I track my order?
A: After your order is shipped, you will receive a Tracking Number via email. You can use it on our Orders Tracking page to see the current status.
Q: What if my tracking information hasn’t updated?
A: Please allow 1–2 business days for tracking updates after shipment. If you still have issues, contact us at 📧 [email protected].
5. Contact & Support
Q: How can I contact customer service?
A: You can reach us via email at 📧 [email protected]. We respond within 24–48 hours on business days.
Q: What should I include in my email for faster support?
A: Please include your order number or tracking number, along with a clear description of your issue. This helps us assist you more efficiently.
Tips for a Smooth Experience
- Keep your Tracking Number and Order Number handy.
- Check your email for updates on shipping and refunds.
- Review our Shipping, Returns, and Payment Policies for detailed information.